SHIPPING, CANCELLATION, AND REFUND POLICY
RETURN POLICY
The following are the policies eligible for return requests after shipment/ receipt of goods:
- Only items that have been purchased directly from Basickeli Online Store is eligible for a return.
- Any Basickeli Online Store product purchased through other medium is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
- Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
- We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
- Goods are eligible for a return if the following are applied:
- Incorrect:
- The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
- Damaged:
- The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Basickeli Online Store product.
- Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order e-invoice number and receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original package (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
- Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
- Credit card refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
CANCELLATION POLICY
No cancellation is permitted once an order has been made. Ensure to confirm the details of the products and the terms before you finalize your order
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Shipping Time
It typically takes between 5-7 working days within Malaysia (Monday to Friday) and 7-14 working days for international address for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
